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近年来，“刷单”类电信诈骗因引流手段多元、获利周期短，已成为发案量最大、危害最广的诈骗类型。其核心特征在于诈骗者分阶段运用心理学原理精准操控被害人心理，导致被害人深陷骗局且对民警劝阻产生抵触，传统预警劝阻措施成效受限。基于对C市Y区公安局2022—2024年立案的3700起“刷单返利类”案件分析，采用时间轴分析法将诈骗过程划分为“欲望刺激期、入群蜜月期、转台任务期、追资避险期”四个阶段，结合案例抽样与文本编码，系统揭示诈骗者的心理操纵手法以及被害人相应心理效应。在此基础上，针对民警劝阻面临的社会认知不足、信息不对称、被害人心理易感性等挑战，提出分阶段精准劝阻策略，并设计贴合各阶段心理特征的劝阻话术。研究结果为提升反诈劝阻精准性、保护民众财产安全提供理论支撑与实践参考。
Abstract：In recent years, telecom fraud involving “brush orders” has become the most prevalent and widely harmful type of fraud, due to its diverse user-acquisition methods and short profit cycles. Its core feature lies in scammers' phased use of psychological principles to precisely manipulate victims' minds, which not only traps victims deeply in the scam but also makes them resistant to police persuasion. As a result, traditional early warning and persuasion measures have shown limited effectiveness. Based on an analysis of 3,700 “brush-order rebate” cases filed by the Public Security Bureau of District Y in City C(2022—2024), this study adopts a timeline analysis method to divide the fraud process into four stages: the “desire stimulation stage, group-entry honeymoon stage, task transfer stage, and fund-chasing risk-avoidance stage”. Combining case sampling and text coding, it systematically identifies scammers' psychological manipulation tactics and the corresponding psychological effects on victims. On this basis, addressing the challenges faced by the police in persuasion—including insufficient social awareness, information asymmetry, and victims' psychological vulnerability—this study proposes a phased and targeted persuasion strategy, and designs persuasion scripts that align with the psychological characteristics of each stage. The research findings provide theoretical support and practical references for enhancing the accuracy of anti-fraud persuasion and protecting the public's property security.
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基本信息:
中图分类号:D918;D924.35
引用信息:
[1]向静,陈露.“刷单类”心理操纵机制与反制劝阻话术应用[J].浙江警察学院学报,2025,No.211(05):84-98.
基金信息:
重庆市科学技术局2022年度技术创新与应用发展重点项目“电信网络诈骗犯罪侦防关键技术研究”(CSTB2022TIAD-KPX0107); 重庆市新型犯罪研究中心研究项目“新型电信网络诈骗心理操纵模式与预防研究”(24XXFZX10)